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Features built for real WhatsApp operations

Wapitick combines customer conversations, templates, flows, campaigns, automations, payments, and operational tooling in one workspace so teams can move without reconnecting context.

Feature area

Inbox and collaboration

Shared conversations, assignment, notes, reactions, stars, labels, saved replies, and team-aware visibility so every customer thread has clear ownership.

  • Shared team inbox with assignment, ownership, notes, tags, reactions, and internal context
  • Desktop-ready conversation handling with attachments, contacts, location sharing, and status visibility
  • Saved replies, quick actions, and team coordination patterns that reduce missed follow-up
Feature area

Contacts and CRM readiness

Search, edit, import, export, tag, and enrich customer records while keeping collected flow data available to your team.

  • Unified customer profiles with tags, imports, exports, and searchable history
  • Lead and support context available alongside live conversations and submitted Flow data
  • Clean operational handoff between marketing, sales, support, and billing teams
Feature area

Campaigns and broadcasts

Draft, schedule, duplicate, resend, and analyze campaigns with targeting controls, status tracking, and operational follow-up paths.

  • Broadcast drafting, scheduling, recurring sends, resend logic, and status tracking
  • Audience targeting for lifecycle campaigns, reminders, reactivation, and operational updates
  • Post-send follow-up paths that route replies and campaign outcomes back into team workflows
Feature area

WhatsApp Flows management

Create, edit, validate, preview, publish, and sync WhatsApp Flows with support for both static and endpoint-backed experiences.

  • Screen-by-screen Flow authoring with validation, preview, and publishing controls
  • Support for data capture journeys such as lead qualification, support intake, booking, and document collection
  • Endpoint-backed experiences for dynamic availability, pricing, or customer-state-aware branching
Feature area

Automation builder

Trigger flows from inbound messages, keywords, schedules, off-hours states, conditions, and integrations across your operations stack.

  • Rule-based automations for keywords, schedules, off-hours routing, and message-triggered actions
  • Workflow triggers that connect inbox activity with CRM, Slack, spreadsheets, and webhook consumers
  • Operational safeguards so automations support humans instead of creating blind spots
Feature area

Billing, inventory, and payments

Run invoices, payment gateways, stock tracking, catalogs, and order-supporting workflows from the same authenticated product.

  • Invoice, payment, and catalog support for commerce-heavy WhatsApp operations
  • Stock and order-support workflows tied to customer communication rather than separated from it
  • Stronger control for businesses that use WhatsApp as both a conversation channel and execution layer
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